Store.caddieon.com

Valid from 1.4.2014

GENERAL INFORMATION

Store.caddieon.com is a marketplace operated by CaddieON Inc. The Seller in this marketplace is CaddieON Inc.Hautakorventie 11 FI-90620 Oulu (business identity code 2486398-6). These terms are followed in business relations between CaddieON Inc. and it’s customers. Store.caddieon.com sells products and services to private persons of full age.

Contracts between customer and CaddieON Inc. shall be governed by Finnish Law. CaddieON Inc. follows the recommendations of the Finnish Consumer Authority.

CaddieON Inc. reserves the right to change these Terms by sole decision without any prior notification. Changes occurred in the law shall enter into force as drawn, if not otherwise stated in the law.

CaddieON Inc. is not liable for any damage caused by an event of force majeure (such as a war, strike, riot, crime, fire or natural disaster such as flood or storm etc.). CaddieON Inc. is obliged to inform occurrence of the force majeure to customers as soon as possible.

ORDERING

Customer places an order in store.caddieon.com by adding the ordered items in to the cart and by paying them in the checkout.

All customer data will be handled confidentially. While placing an order in store.caddieon.com, CaddieON Inc. expects the customer to read through and accept these Order and Delivery Terms. The contract is legally binding when the order has been registered in CaddieON Inc.’s system. The customer will automatically receive an order confirmation by e-mail.

When ordering the customer needs to provide the following information:

  • Name
  • Address
  • Phone number
  • Email address

Customer data is gathered to CaddieON Inc.’s customer register. The purpose of the register is to maintain customer data register and handling customer orders.
CaddieON reserves the right to use and deliver the collected data for other justifiable purposes (for example direct marketing) as stated in Personal Data Act (523/1999).

You will find the complete Description of Register here.

Customer has the right to refuse having their personal information used and handled for marketing purposes, and has the right to access to the data collected on him/her. The written and signed refusal and/or inquiry should be sent to CaddieON’s customer service: caddieon@caddieon.com or by post CaddieON Inc., Hautakorventie 11, FI-90620 Oulu, Finland.

CaddieON Inc.’s maximum liability is cancellation of the contract and return of money. For further information, please contact sales@caddieon.com.

PRICES AND PAYMENT

All prices include the Finnish VAT 24 % when sold to EU. Deliveries outside EU do not include any taxes, custom duty or other local costs. Delivery costs will be added separately in all our deliveries, if not otherwise notified.

All products are sold as is.

In case of obvious mistakes in the price list, the products are sold in their actual price. In these cases CaddieON Inc. will inform the customer, and customer has the right to either cancel the order or submit the missing payment.

CaddieON Inc. reserves the right to restrict the number of items ordered.

The payments in CaddieON Inc.’s webstore are handled by Checkout™- payment service. Store.caddieon.com accepts major international credit cards (VISA, VISA Electron, MasterCard, Business MasterCard).

DELIVERY

For our customers in North America: Unfortunately we are not able to deliver our products to North America just yet, but we working hard to make our deliveries available in your countries too.

CaddieON Inc. uses a discrete supplier on it’s deliveries. Delivery costs depend on chosen delivery method, the options are shown when placing the order.

Dispatch time is approx. 1-5 working days from order confirmation, if not otherwise informed in the webstore. The delivery time is usually 1-16 working days, depending on chosen delivery method. The estimated delivery times are based on information given by the carrier.

CaddieON Inc. or it’s suppliers are not liable for any changes or delays caused by an event of force majeure (such as a war, strike, riot, crime, fire or natural disaster such as flood or storm etc.).

The order is ready for delivery when all the ordered items are in stock and reserved for order, and the payment is acknowledged.

Any exceptions in delivery time are informed on webstore’s front page.

For pre-ordered items the delivery time is longer and the estimated delivery time is informed in pursuance of product information.

If there are certain products in the order that are temporarily unavailable, we will send the available products. The missing item(s) will be delivered as soon as possible. If the customer chooses to refuse this offer, we will reimburse the unavailable product. The ordered items are kept reserved for customer, if not otherwise notified by customer.

Customer is responsible for inspecting the received item(s) within 14 days after receiving the order. Customer is also responsible for reading the quick guide and other information send with the order before taking the product into use.

CaddieON Inc. is liable for damaged or lost products during delivery. Customer and/or carrier is liable if the products are damaged or lost during delivery from Customer to CaddieON.

RETURNS

Customer is entitled to return undamaged and unused products within 14 days from receipt of order. CaddieON Inc. gives permission to open the product package.
Opening should be done carefully.

Customer will be reimbursed via the same payment method as was used initially, within 30 days after CaddieON has received the returned item(s).

When returning items please contact CaddieON Inc.’s customer service: caddieon@caddieon.com for further instructions concerning return’s pickup.

Returns:

  1. In original package (well packed) without any additional markings
  2. Filled out product return form and a copy of receipt/packing list included
  3. Within 14 days from receipt of order

Customer should return the product together with the CaddieON Inc.’s return form. The return form can be found here.

Customer is liable for proper packing. The items should be packed carefully, so that they stay undamaged during transportation. CaddieON recommends always to use the original packing, which the manufacturer has designed for safe dispatch.

CaddieOn is not liable for returned items packed carelessly or contrary to CaddieON’s instructions. Returns suchlike will not be refunded. Customers is responsible for the shipping costs of the return.

WARRANTY

CaddieON Inc. guarantees the purchaser (consumer) of CaddieON wrist device and/or identification tags a one (1) year warranty from the date of purchase. The receipt of the original purchase is a proof of purchase. The guarantee covers defects in material and workmanship.

You will find the complete International CaddieON Warranty here.